Customer Support Specialist Job in Kolkata – Ancile Technologies Hiring | Salary ₹25,000 – ₹30,000
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About The Company
- Ancile Technologies Pvt. Ltd., based in Kolkata, West Bengal, is a reputed technology-driven service provider associated with international clients. The company partners with a Houston, Texas (USA)-based logistics firm and offers professional customer support, process management, and recruitment assistance.
- With a focus on international voice processes and client management, Ancile Technologies has built a strong reputation for providing efficient workforce solutions. Employees get an excellent opportunity to work in an international business environment, learn global processes, and grow their careers in the BPO and customer support industry.
Job Overview
- The Customer Support Specialist will be responsible for handling inbound and outbound calls, managing recruitment-related communication, maintaining reports, and ensuring high-quality service for international clients.
- This role is office-based in Kolkata and requires working night shifts (US shift, Monday to Friday). It is ideal for candidates with prior experience in international BPO voice processes who wish to grow their careers in customer support, communication, and global process management.
Job Responsibilities
- As a Customer Support Specialist, you will:
- Inbound & Outbound Communication
- Handle inbound calls with professionalism and proper call etiquette.
- Initiate outbound calls to shortlisted candidates for recruitment processes.
- Follow up via phone calls, chat, and email as required.
- Recruitment Process Support
- Work on job boards and manage job portal listings.
- Communicate effectively with candidates at different hiring stages.
- Engage in negotiation and build rapport with potential hires.
- Reporting & Documentation
- Maintain daily MIS reports to track candidate engagement and process efficiency.
- Document communication logs and ensure process compliance.
- Client & Candidate Interaction
- Ensure clear and professional communication with international clients and candidates.
- Maintain a neutral English accent to communicate effectively with US-based stakeholders.
- Workplace Contribution
- Manage work pressure with a positive attitude.
- Contribute to the team’s overall success by meeting performance goals.
Eligibility Criteria
- Education:
- Minimum 12th Pass (Higher Secondary)—mandatory.
- Bachelor’s degree – preferred.
- Experience:
- Minimum 1–2 years of international BPO voice process experience is required.
- Prior exposure in overseas recruitment support (voice-based, non-technical) is an added advantage.
- Language:
- Excellent verbal and written English communication skills.
- Ability to maintain a neutral English accent.
- Technical Skills:
- Proficiency in handling inbound and outbound voice processes.
- Basic computer knowledge and MS Office skills.
- Other Requirements:
- Must be willing to work night shifts (US shift).
- Should be able to handle work-related pressure and tight deadlines.
- Must be willing to start immediately.
Required Skills
- Strong communication and customer service skills.
- Experience in international voice processes (inbound & outbound).
- Negotiation skills for candidate engagement.
- Ability to work with job boards and portals.
- Professionalism in managing client and candidate relationships.
Salary
- The salary for this role ranges between ₹25,000 and ₹30,000 per month, based on experience and performance.
Benefits
- Health Insurance (with options to add dependents).
- Paid training and professional development opportunities.
- Paid sick leave and paid time off.
- Provident Fund (PF) for long-term financial security.
- Overtime pay and performance bonus.
- Commuter assistance and transport facility (drop available within transport boundary).
- Stable Monday to Friday schedule (no weekend work).
Why Apply?
- This is an excellent opportunity for candidates looking to grow in the international customer support and BPO industry. By joining Ancile Technologies, you will:
- Work with a US-based logistics company in an international process.
- Gain exposure to global recruitment practices and customer support standards.
- Secure a stable, high-paying job in Kolkata’s growing IT/BPO sector.
- Enjoy multiple employee benefits, professional growth, and a supportive work environment.
- If you are confident in your communication skills and have prior BPO voice experience, this is the right opportunity for you. Apply now and take your career to the next level!
How to apply
- Click the "Apply Now" Button. Start your application by clicking here. [Apply Now]
- Prepare Your Document. Keep your updated resume, Certificate, and ID proof ready for verification.
- Stay Connected, Monitor your phone and email for further communication regarding interview details and next steps.
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