Adeeba e-Services Hiring for Inbound Technical Support Process in Kolkata | Salary Up to ₹22,000
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About The Company
Adeeba e Services Pvt. Ltd. is a leading international contact center with operations in both India and the US. Established in 2014, Adeeba has quickly built a strong reputation for providing high-quality offshore technical support, telemarketing services, and IT-enabled customer solutions.
The company has positioned itself as a single-point solution for technical support services, trusted by thousands of customers for its accountability, reliability, and innovation. With a strong focus on customer satisfaction and employee growth, Adeeba provides an excellent opportunity for individuals who want to build a long-term career in the IT support and BPO sector.
Job Overview
- Position: Inbound Technical Support Associate
- Company: Adeeba e Services Pvt. Ltd.
- Location: Kolkata, West Bengal
- Job Type: Permanent, Full-time
- Shift: US Shift (Night shift)
- Industry: IT Support / BPO / International Contact Center
- Salary: Up to ₹22,000 per month + Incentives
Job Responsibilities
- As an Inbound Technical Support Associate, you will be responsible for providing world-class technical support to international customers. Your role includes:
- Handling inbound calls from customers facing technical issues with printers, routers, broadband, antivirus, computers, and software.
- Diagnosing technical problems and recommending effective solutions.
- Guiding customers in resolving issues related to Mac, iPhone, iPad, Windows systems, and email accounts.
- Offering and selling technical support plans and relevant software packages to customers.
- Ensuring high levels of customer satisfaction through professional communication and prompt solutions.
- Maintaining call records, reporting customer feedback, and assisting in continuous service improvements.
- Staying updated with the latest IT trends and troubleshooting techniques.
Eligibility Criteria
- Candidates applying for this role must meet the following eligibility conditions:
- Educational Qualification: Minimum 12th pass (Graduate preferred).
- Experience: At least 6 months to 1 year of prior experience in Outbound Tech Support is mandatory.
- Age Limit: 18 years and above.
- Work Authorization: Candidate must be legally eligible to work in India.
- Communication: Strong fluency in English (written and spoken).
Required Skills
- Strong technical knowledge of computer hardware, operating systems, routers, broadband connectivity, and antivirus software.
- Problem-solving skills with the ability to diagnose issues like blue screen errors, pop-up alerts, and connectivity failures.
- Excellent communication and convincing skills to handle international clients.
- Ability to work independently and close inbound support calls successfully.
- Sales-oriented mindset with the capability to pitch and sell support plans.
- Willingness to work night shifts (US shift).
Salary
- Fixed Pay: ₹15,000 – ₹22,000 per month (credited directly to the bank account on the 1st of every month).
- Additional Incentives: Daily, monthly, and spot incentives for performance.
- Earning Potential: Salary + incentives can significantly increase total income for high performers.
Benefits
- Working with Adeeba e Services comes with several benefits that enhance both professional and personal life:
- Health Insurance Coverage for employees.
- Incentives: Attractive incentives on top of fixed salary.
- Leave Policy: 24 paid leaves annually, including compensatory days and birthday leaves.
- Work-Life Balance: No extension of shift timings.
- Job Security: Permanent role with timely salary payments.
- Career Growth: Opportunities for internal promotions and skill development.
Why Apply for this Job?
Adeeba e Services is not just another BPO — it is a growing international brand that values its employees. By joining Adeeba, you get:
- A chance to work in a global technical support environment.
- Stable career growth with performance-based rewards.
- A workplace that promotes learning and innovation.
- Competitive salary with the opportunity to earn huge incentives.
- Medical, financial, and professional benefits that support your career journey.
How to apply
- Click the "Apply Now" Button. Start your application by clicking here.
[Apply Now]
- Prepare Your Document. Keep your updated resume, Certificate, and ID proof ready for verification.
- Stay Connected, Monitor your phone and email for further communication regarding interview details and next steps.
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