Product Support Representative
Autodesk India Private Limited
Experience: 1 - 6 years
Salary: Best In Industry
Location: Bangalore/Bengaluru
Autodesk India Private Limited
Autodesk India Private Limited is hiring freshers as Product Support Representative. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Company
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. Its disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Job description
Position Overview
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk software like Autodesk Vault or Autodesk Fusion Lifecycle or equivalent software tools? Then we would like to hear from you! You will be responsible for resolving customer issues reported to Autodesk via various modalities in specific chat support and other channels as needed
Responsibilities
- Resolve customer issues reported to Autodesk via chat, phone, web, online forums, and other channels. Primarily focusing on chat support
- You are expected to support our global customers across geos hence you would be required to work on assigned shift to support EMEA time zone Transportation shall be provided for all the shifts
- Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc.
- Research, verify, and document product issues, solution in short and concise manner as needed
- Escalation of critical issues to Tier 2 teams for resolution
- May have to document support interactions in a company-wide case management system
- Actively manage personal backlog of support requests
- Manage customer expectations by providing timely updates on progress
Minimum Qualifications
- Bachelors/Diploma degree in Mechanical Engineering or equivalent degree
- Preferably at least 1 - 3 years of industry working experience.
- Knowledge of products like Autodesk Fusion Lifecycle or Autodesk Vault or Windchill or Enovia or Team center or any equivalent software’s
- Familiar with mechanical design workflow and process
- Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
- Exceptional team player skills
- Excellent written and verbal English skills
- Proven ability to be flexible, agile and learn quickly in a fast environment
- Good typing speed and accuracy is required
- Ability to work in flexible working hours/Shifts.
- Good understanding of any database management system such as SQL is preferred
- Java script knowledge is preferred or willingness to learn
| Role | Technical Support Engineer |
| Industry Type | IT Services & Consulting |
| Functional Area | IT Software - Application Programming, Maintenance |
| Employment Type | Full Time, Permanent |
| Role Category | Admin/Maintenance/Security/Datawarehousing |
Education
- UG :Any Graduate
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