Technical Support Engineer

Qualys

Experience: 0 – 1 year
Salary: Best In Industry

Location: PUNE, IN

Qualys

Qualys is hiring freshers as Technical Support Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.

About Company

Qualys, Inc. provides cloud security, compliance, and related services and is based in Foster City, California.

Company Website: www.qualys.com

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Job Description

We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer – Security Applications, acts as the main point of contact regarding technical issues, and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.

Qualifications:

The ideal candidate will have strong hands-on networking knowledge and have previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. Applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.

Required:

0-1 year of experience in a technical support role.
Vulnerablity Management, Web Application Security/Firewall application support experience is preferred
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Bachelor of Science, preferably with a major in Computer Science or equivalent experience

Preferred:

Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Scripting experience (Bash, Python)
Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows, Mac OS).
Oracle and Microsoft SQL knowledge is highly desirable.
CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese)
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
Willing to work in rotational work hours

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