Associate Customer Support Jobs in Kolkata – Tech Mahindra Mega Walk-in Drive | Salary ₹2.1 LPA – ₹2.5 LPA
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About The Company
Tech Mahindra is a global leader in IT services, business process outsourcing, and digital transformation solutions, serving clients across over 90 countries. With expertise in telecom, IT, customer support, engineering, and business solutions, Tech Mahindra is one of the top multinational companies in India. The company is a part of the Mahindra Group, which is among the largest global federations of companies. Tech Mahindra is committed to innovation, customer-centric solutions, and employee growth, offering a collaborative work environment that nurtures professional development.
Job Overview
Tech Mahindra is conducting a Mega Walk-in Drive in New Town, Kolkata, for the role of Associate Customer Support. This is an excellent opportunity for freshers and experienced candidates who want to start or build a career in customer service and technical support.
The position offers a salary between ₹2.1 LPA and ₹2.5 LPA, with benefits such as health insurance and a provident fund. Candidates must be open to working in a 24x7 rotational shift environment.
This role is ideal for graduates, undergraduates, and even those awaiting results who have strong communication skills and a desire to work in a fast-paced, client-focused industry.
Job Responsibilities
- Provide customer support through calls, chats, and emails.
- Handle queries related to products, services, or technical issues.
- Ensure timely resolution of customer complaints while maintaining quality standards.
- Document and update customer interaction records.
- Collaborate with internal teams to escalate complex technical issues.
- Work in a rotational shift environment (24/7).
- Deliver excellent customer experience through clear communication and professionalism.
Eligibility Criteria
- Education: UG / Graduate / Postgraduate (Candidates awaiting results can also apply).
- Experience: Open to freshers and experienced candidates.
- Strong communication skills in English and Hindi (mandatory).
- Basic knowledge of technical support or customer service is an added advantage.
- Ability to work in a 24x7 rotational shift setup.
- Candidates must carry valid ID proof and an updated resume for the walk-in.
Required Skills
- Excellent verbal and written communication skills.
- Ability to handle customer queries with patience and empathy.
- Problem-solving and logical thinking abilities.
- Basic knowledge of technical troubleshooting.
- Good time management and multitasking skills.
- Flexibility to work in different shifts, including night shifts.
Salary
- Salary Range: ₹210,000 – ₹250,000 per annum.
Benefits
- Health Insurance for employees.
- Provident Fund (PF) as per company policy.
- Performance bonus based on monthly targets.
- Overtime pay for extended working hours.
- Opportunities for career growth within the company.
Why Apply?
- Opportunity to work with a global IT leader.
- Open to freshers, making it an excellent career start.
- Attractive salary package with multiple benefits.
- Exposure to international clients and customer support processes.
- Growth opportunities in customer support, technical support, and IT services.
- A dynamic and supportive work culture in one of the top multinational companies.
How to apply
- Click the "Apply Now" Button. Start your application by clicking here. [Apply Now]
- Prepare Your Document. Keep your updated resume, Certificate, and ID proof ready for verification.
- Stay Connected, Monitor your phone and email for further communication regarding interview details and next steps.
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