Technical Support Engineer
Lionbridge
Experience: 0 - 2 Years
Salary: As Per Company Standards
Location: Mumbai, Maharashtra, India
Lionbridge
Lionbridge is hiring Experience as Junior Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Company
The Localization Engineer helps project managers with technical tasks such as file analysis, preparation, debugging, management, archiving, etc. The Localization Engineer is able to resolve problems inherent in various localization tasks and processes and participates in the preparation of budgets and schedules. He/she is in many ways responsible for customer satisfaction.
Job description
Primary Job Responsibilities:
- Provide Level 2 support to external customers of Lionbridge product technology.
- Work closely with Development and Product Management to make our software more intuitive and easier to support.
- Updates and creates online knowledgebase articles to reduce support requests.
- Provides or attends working sessions with clients to troubleshoot issues.
- Captures any bugs identified by Product users and escalates to Development.
- Captures any enhancement requests identified by Product users and escalates to Development.
- Assists on problem resolution, and training on tools and products to other technical support personnel.
- Work in a 24 / 7 shift model (This includes weekends and Holidays)
Essential Functions/Job Skill Requirements:
- Excellent verbal and communication skills.
- Excellent analytical and trouble shooting skills.
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.
- Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
- Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.
- Focus and understanding of the customer needs.
- Knowledge of Lionbridge's product technology customer use scenarios.
- Knowledge of the translation process.
- Competency in at least one scripting language a bonus.
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