Service Desk Associate
Wipro Technologies Ltd
Experience: 0 - 2 Years
Salary: Best In Industry
Location: Across India
Wipro Technologies Ltd
Wipro Technologies Ltd is hiring freshers as Service Desk Associate. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Company website: https://www.wipro.com/
Job description
Education:
- 10th Standard: 50% or above
- 12th Standard: 50% or above
- Graduation: 50% or 5.0 CGPA above as applicable by the university guidelines
- Admission into the EPGDBM degree will be subjected to the prevailing criteria and conditions as defined by the UGC Guidelines at the time of enrollment
Note:
- 10th, 12th & UG aggregate percentage should be the sum total of marks obtained against the maximum marks in all subjects in all semesters.
- Selective subjects or marks on the marksheet should not be considered to calculate aggregate percentage.
Year of Passing
- 2021 ONLY
- Maximum of 3 years of education gap is allowed between 10th and Graduation.
- No Gaps are allowed in Graduation period. Graduation should be completed within 3 years from the start of the Graduation.
Qualification
- BCom., BBA, BBM, BMS, BA and BSc economics Only
- No MBA
Other Criteria
- Only Fulltime courses. No Part-time or Correspondences or Distance learning education in either 10th or 12th or Degree. Graduation should be recognized by the Central/State Government of India.
- No standing Arrears or backlogs at the time of selection process.
- Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.
- Bhutan and Nepal Nationals need to submit their citizenship certificate.
- Candidates who have participated in any selection process held by Wipro in the last three months are not eligible.
Job Description
- Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web.
- Excellent communication skills required as you will work in International Voice Support.
- Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
- Responding in a timely manner to service issues, request, and take care of the complete operations.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Provide support, including procedural documentation & relevant reports.
- Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Stipend
- 1st year Stipend - 15000 BASE + 488 ESI per month
- 2nd year Stipend - 17000 BASE + 553 ESI per month
- 3rd year Stipend - 19000 BASE + 618 ESI per month
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