Bizerba India is Hiring Field Service Technician || Apply Now
Company Name : Bizerba India
Name Of Post : Field Service Technician
Experience : 0 - 2 years
Salary : 2,00,000 - 2,50,000 P.A.
Job Location : Vijayawada, Hyderabad/Secunderabad, Chennai
About Company
Bizerba India Pvt Ltd is a 100% subsidiary of Bizerba SE & Co. KG, headquartered at Germany, Balingen having presence in India since 2005, headquarted at Navi Mumbai with manufacturing facility at Pune.
Bizerba offers customers within the industry, retail, and logistics sectors a globally unique solutions portfolio of hardware and software based around the central value "weight".This portfolio includes products and solutions relating to slicing, processing, weighing, cashing, checking, commissioning and labeling.
Job Description
Job description
The Field Service Technician will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned
Roles and Responsibilities
The FST performs the major functions listed below.
The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.
- Basic troubleshooting, installation, maintenance and repair on designated equipment
- Completing Preventative Maintenance and field modifications
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as filling accurate data in SFA Service Force Automation Software with regards to customer service logs and internal service records in a timely manner.
- Maintaining communications with regards to resolution and proper follow-up.
- tools and test equipment and ensuring they are properly calibrated.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and transferring sales or service opportunities such as new product sales , new service contracts, contract renewals and product sales leads
- Working as a team to provide efficient service delivery to all customer within assigned area.
- The ability to lift and carry a toolbox wherever needed.
Desired Candidate Profile
The following qualifications are the minimum requirements necessary to successfully perform this role.
- Valid drivers license and good driving record is required.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Ability to work in a fast-paced, self-directed, entrepreneurial environment. Resourceful, with the ability to work independently
Provide feedback on timely basis & complete the report accurately on daily basis
Perks and Benefits
Role : Service Engineer
Industry Type : Electronics Manufacturing
Functional Area : Production, Manufacturing & Engineering
Employment Type : Full Time, Temporary/Contractual
Role Category : Operations, Maintenance & Support
Eligibility
Education
UG :Diploma in Electronics/Telecommunication
Key Skills
- service engineering
- field service
- ITI Electronics
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