AGS Transact Technologies is Hiring Field Service Engineer || Apply Now
Company Name : AGS Transact Technologies
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Name of Post : Field Service Engineer
Experience : 0 - 1 years
Salary : 1,75,000 - 3,00,000 P.A.
About Company
The company one of the largest integrated omni-channel payment solutions providers in India, in terms of providing digital and cash-based solutions to banks and corporate clients (Source: Ken Payments Report). They provide customised products and services comprising ATM and Cash Recycler Machines (CRM) outsourcing, cash management and digital payment solutions including merchant solutions, transaction processing services and mobile wallets.
Job Description
Job description
Service engineer capable of handling the after sales support for the Paint dispenser machines services for 24 * 7 as and when required
- Installation of the machines
- Attending Breakdown Calls received from customer as well as helpdesk
- Preventive maintenance of the machine as per the SLA agreement
- Payment Collections as per Area Manager/Team Leader Directive
- Timely Voucher Submission
- Follow the SLAs provided
- Software up gradation
- Call escalation as per the Escalation Matrix
KRA(Key Result Area)
- Monthly FFM PM Completion - 95%
- Update to be shared with AM on monthly basis ,SLA Overall for FFM - 95% ,Soft Copy of MSR should be submitted to Specialist on or before 3rd of every month
- Hard Copy of MSR to reach Specialist by 7th of every month
- Need to take confirmation from Specialist on report submission
- All RR spares to be returned back to RLC within 7 working days from the date of receipt
Educational Qualification
ITI / Diploma Pass out
Fresher also preferred
Role : Service Engineer
Industry Type : Hardware & Networking
Functional Area : Customer Success, Service & Operations
Employment Type : Full Time, Permanent
Role Category : After Sales Service & Repair
Eligibility
Education
UG : ITI / Diploma Pass out , Graduation Not Required
Key Skills
- Field Service
- service engineering
- installation
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