Service Assurance Engineer
American Express
Experience: Fresher
Salary: Best In Industry
Location: Bengaluru, Karnataka, India
American Express
American Express is hiring freshers as Service Assurance Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Company
The American Express Company is a multinational financial services corporation headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.
Company Website: https://www.americanexpress.com/en-in/
Job description
Role and Responsibilities:
Service Assurance
- Liaise between Global Infrastructure, collaborate with development and partner interfacing teams.
- Debug defects as well as develop dashboards using modern monitoring tools (e.g. DT1, Splunk) to enable reduction in detection time.
- Effectively lead a bridge and escalate as part of a larger incident management process.
- Function as member of a DevOps Team following the agile practice provide design inputs and operational standard methodologies.
Leadership
- Effectively communicate to business and leadership on restoration.
- Demonstrate the ability to collaborate and contribute to established goals.
- Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.
- Liaise between Global Infrastructure, interfacing development, Product Owners and other partner teams to improve performance and availability.
- Ability to build positive relationships with your team, business and technology partners to achieve established goals.
- Ability to effectively interpret technical/business objectives and challenges and articulate solutions
Bachelor’s Degree in computer science, computer science engineering or related technical experience. Up to 5 years of dynamic experience in software engineering.
Required:
- Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
- Experience with debugging techniques for root cause analysis of issues.
- ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.
- Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.
Preferred:
- Distributed (multi-tiered) systems, large scale infrastructure and design involving Java, J2ee, API’s (Rest,Soap), React technologies & Spring framework
- Experience with debugging infrastructural and Database (Oracle, Db2,Couchbase etc) related issues.
- Experience with using CICD tools (Jenkins, Github etc)
- Experience in building automations (using scripting/Ansible/Python/Java etc).
- Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
- Experience working with application performance monitoring, Moogsoft or an equivalent tool to improve overall efficiency.
- DevOps knowledge for highly-available IT infrastructure
- Building live production APIs and services.
- Experience with automation development.
- Familiar with Agile or other rapid application development methods.
- Hands-on expertise with application design, software development and automated testing.
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