Customer Engineer
NCR Corporation
Experience: 0 – 1 year
Salary: Best In Industry
Location: Virtual, India
NCR Corporation
NCR Corporation is hiring freshers as Customer Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Company
NCR Corporation, previously known as National Cash Register, is an American software, managed and professional services, consulting and technology company that also makes self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, and barcode scanners.
Company Website: www.ncr.com
Job description
Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Key Areas of Responsibilities:
- Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
- Performs minor maintenance, repairs and component replacement at the module level
- Assists in site preparation including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of:
- Security procedures
- Service level agreement requirements
- Escalation procedures
- Tools and processes for completing machine repairs
- Organize and plan time effectively
- Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager
Basic Qualifications:
- High School Diploma or Equivalent
- Formal vocational or technical certification
- Associate’s Degree preferred
- CompTIA, A+/N+ Certification preferred
Experience Required: 0-2 years of related experience
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