Technical Support ( US Voice )
CSS corp pvt ltd
Experience: 1 - 5 years
Salary: ₹ 1,75,000 - 3,50,000 P.A.
Location: Kolkata, Bangalore/Bengaluru
CSS corp pvt ltd
CSS corp pvt ltd is hiring experience as Technical Support ( US Voice ). Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Company
As a new-age services company, we harness the power of AI, automation, analytics, and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises to transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud, and IT operations, we have built our reputation on delivering stellar customer experiences.
Our associates take pride in being part of the versatile and vibrant work environment we foster. We have been recognized by Times Ascent as one of the top 10 'Dream Companies to work for.
Company Info
Address: No 32 A and B,6th Floor,,Ambit IT Park, Ambit Park, Road,Ambattur Industrial Estate, Ambattur, Chennai, Tamilnadu, India
Job description
Greetings from CSS CORP!!!
We are hiring for Technical Support Engineer (International voice)!!!!
JD - Technical Support Engineer (US Voice Process)
Designation: Technical Support Engineer.
Work Location: AMBIT IT Park - Ambathur. (Due to Pandemic it is WFH Until further notice from organisation)
Qualification:
- Graduates from Computer Science or any Engineering background who have completed their course of study in / prior to 2020 with no backlogs.
- Undergraduates, Post-graduates, Diploma (10 +3) (year of passing 2020and prior) without backlogs.
- Candidates with relevant Technical Support Experience can be exempted from the graduation mandate.
Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.
Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills
Experience: 6 Months 5 Years.
Requisites:
- Good at Customer Interaction and Listening Skills
- A Good Team Player
- Willing to take initiative to resolve issues.
- Prior experience into handling US customers for technical support / Customer support /Application support or International Voice – Up selling / Cross selling would be an added advantage.
Job Responsibility:
- The person would be responsible for handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.
Work Time: US Time Zones (Night Shifts)
Please share your updated resume to dhanushmohan.chandramohan@csscorp.com
| Role | Associate/Senior Associate -(NonTechnical) |
| Industry Type | Hardware & Networking |
| Functional Area | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Voice |
Education-
- UG:Any Graduate
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